A way through that the court can't offer.
Lauren Phelps is a nationally accredited mediator and restorative justice facilitator. She works directly with the people at the centre of serious matters across Queensland - helping them be heard, work through hard conversations, and move forward.
Three ways she works.
Restorative Justice Conferencing
A structured, carefully facilitated conversation between the person who was harmed and the person responsible - focused on being heard, genuine accountability, and an outcome that lets both sides move forward.
Learn more →Workplace Mediation
Independent mediation for colleagues, teams, and organisations in conflict - practical, confidential, and focused on restoring working relationships rather than apportioning blame.
Learn more →Legal Culture & Wellness
Consulting and education for law firms and legal teams on culture, wellbeing, and sustainable practice - drawn from two decades inside the profession.
Learn more →A clear process, led at your pace.
A confidential first conversation
An honest, no-obligation chat to understand your situation and whether this is the right fit.
Private intake & preparation
Lauren meets each party separately, so no one walks in cold.
The facilitated session
A structured conversation where everyone is comfortable - in person or online.
Agreed outcomes
Documented where reached, with follow-up support available.
Every matter starts with a private conversation. The process is flexible, trauma-informed, and led at a pace that works for the people in the room - in person across Queensland, or online if that suits you better.
Sometimes a courtroom isn't where things get resolved.
A criminal matter can follow a person and their family long after their matter is finished in court. Restorative justice offers something the legal process rarely makes room for: an honest conversation about what happened, what it has meant, and how to move forward.
Lauren has spent her career in the courtroom. She knows that a single lapse in judgment doesn't have to define a person for the rest of their life - and she knows how much it matters to the person who was harmed to finally be heard.
It's Lauren you work with. Start to finish.
Lauren Phelps is a nationally accredited mediator, former criminal law firm Director, and experienced restorative justice facilitator with two decades in the Queensland criminal justice system.
When you engage Phelps Mediation, you get Lauren - not a receptionist, not a junior facilitator. The parties and their lawyers deal with her directly, can reach her when they need to, and have a facilitator who knows their matter intimately.
Learn more about Lauren
What people take away.
Lauren's integrity, compassion, pragmatism, and highly developed communication skills, make her a natural mediator.
EOH, Criminal LawyerLauren's communication is always courteous and articulate. She can tailor her communication style to her audience, and has experience communicating with an array of listeners.
EBK, LawyerIf you're weighing it up, start with a conversation.
Reaching out doesn't commit you to anything. Lauren will talk you through the process, answer your questions, and explain how she works.